CoreFlux Labs T&C
CoreFlux Labs Warranty Terms and Conditions
CoreFlux now offers 3 different types of warranties for CoreFlux Labs builds, providing customers with flexible options to suit their specific needs and usage scenarios. These warranties are designed to enhance customer confidence by ensuring comprehensive protection against potential hardware issues, reducing downtime, and delivering peace of mind. Whether you're looking for basic coverage or more advanced support, CoreFlux's warranty options offer tailored solutions that maximize the performance and longevity of your builds, allowing you to focus on your core business without worrying about technical disruptions.
CoreFlux Labs Warranty SLAs
| Service Type | Response Time | Remote Resolution | Arrangement for Service | Repair Completion | Update Frequency |
|---|---|---|---|---|---|
| Carry In Parts (CIP) | 4 Business Hours | 8 Business Hours | N/A | 5 Business Days | Every 2 Business Days |
| Collect & Return (C&R) | 4 Business Hours | 8 Business Hours | 1 Business Day | 7 Business Days | Every 2 Business Days |
| On-Site Support (OSS) | 4 Business Hours | 8 Business Hours | 2 Business Days | 10 Business Days | Every 2 Business Days |
Notes:
- Response Time: Refers to the time taken to initially respond to a service request and begin troubleshooting.
- Remote Resolution Attempt: Specifies the timeframe in which a focused attempt to resolve the issue remotely is made before deciding on further physical intervention.
- Arrangement for Service: This is applicable only for P&R and OSS, where physical intervention is part of the service.
- Repair Completion Time: This denotes the maximum expected time to complete repairs and return the product to the customer or complete the repair on-site, might be extended based on availability of parts
- Update Frequency: The frequency at which the customer will be informed about the status of their repair.
Warranty Duration
The warranty coverage for the CoreFlux Labs custom prebuilt PCs, Servers and Workstations is for 3 years from the original purchase date.
Warranty Type
This warranty is a "Carry-in" warranty, which means the customer is responsible for delivering the faulty product to CoreFlux service center or any future designated location for repairs.
Coverage
The warranty covers defects in parts and workmanship under normal usage conditions. The warranty does not cover issues resulting from misuse, accidents, unauthorized modifications, natural disasters, power surges, or any other events beyond the control of the manufacturer.
Limited Hardware Remote Support
As a part of this warranty, the manufacturer will provide limited remote support for hardware-related issues. This support includes troubleshooting assistance, guidance for software configurations related to hardware components, and advice on resolving basic hardware-related queries. This support will be provided via online communication channels (e.g., email, call, remote desktop sharing) during regular business hours. Any software or operating system related queries are not covered under support.